PaySense — Change In Interest Rate

Hello pay sense team

I applied for a personal loan for 2 lakhs in the month of january and I got the loan.

Initially when I applied for the loan the interest rate was intimated as 16% but after the loan was processed it was changed to 24% and money was disbursed.

I applied via paisa bazaar and it showed two options showing the possibility of loan approval with the interest rate. Since the possibility of paysense was high and interest was 16% I applied via paysense. Since it was just a screen showing the basic details I do not have the screenshot.

Also when I intimated the same to the paysense executive informing the change in interest rate he did not respond to me after it. So I kindly request you to change my interest rate to 16%. I have attached the whatsapp chat with your paysense executive for which I informed him regarding the interest rate.

And I am sure that during the call the executive mentioned the interest rate as 16% and when I did whatsapp her she did not reply or receive the message. Also when I called her it was always switched off.

Once again I kindly request you take my request into consideration and change my interest rate.