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PaySense — delay in disbursal of loan and pathetic customer care

I simmerdeep kaur and my registered mobile no [protected]. Has applied the loan on 26 oct and completed all formalities till 6th nov.. The sms and mailed shows that loan will be disburse in next 24 hrs and your application is approved. After sending tons of mail to the given mail id.. No response is there. I have allready sighned the nach and submitted my kyc (Hard copy) also. Kindly resolve the issue on priority basis or i should look for some other alternatives.

Regards
Simmer
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Comments

Hi SIMMER DEEP KAUR,

Apologies for the delay in the process, We just got an update from our courier team that your OSV is pending on the KYC documents and our courier team will contact you within 24 working hrs to get the KYC signed. Request you to kindly be available on calls.

Regards,
Team Paysense
Reply
Simmer3008's [Complaint's author] reply, Nov 22, 2019
sir already signed the NACH and osv of the documents has been done on 7th Nov by your executive having mobile no. 9990566146
Hi Simmer,

We truly regret the delay in the process and loan disbursal. Be rest assured your case is being looked into on a priority basis. The support team will help you with timely updates on your registered email id.

In case you have any further queries or need any updates, please feel free to reply back to the same email sent from support.

Regards,
Team PaySense
Reply
Simmer3008's [Complaint's author] reply, Nov 25, 2019
Sir 2nd time also submitted the KYC but still no revert from the customer care neither the no. You have mentioned in the mail
Truly regret the inconvenience caused to you Simmer Deep, our sincere apologies for the same.

Be rest assured, we have asked the concerned team to look into your case and they are working upon it on the highest priority.

You shall receive the latest update regarding your loan application in the next 24 working hours on your registered email id.

We appreciate your cooperation and understanding in this matter.
Reply

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