PaySense — disbursal of loan

I had applied for my second loan from paysense. It said 5 hours on 8 january 2019 and now it's already today the 9th january. Why is there a delay and why is there no follow ups from the paysense team
No customer care number or any reply for my complaint through the app. Please don't give false timing. Name is s. Aditya. Previous loan number
Sl1182827.