PaySense — documents not pick up since 1 months

Address:

Mumbai Suburban, Maharashtra

I have downloaded the app and submit all my documents that is required in online after that i got pre approval loan amount but after that know call from any one since last one month on 3rd august i send call back request after 2 hard i received call from concern department and she told me that she is forwarding my request to concern department and you will receive call from document collect department within 2 haras but know it's 5 days know one has call me for the same after that every day i'm placing call back request know one is bothering to call and check and the best part is there is known phone no for any department where we can contact to check what need to be do.
This is my last request to paysense company if possible plz help me to closed this complaint or else gives me final answer that i'm gonna get my loan or not.