[Resolved]  PaySense — Harassment on calls even after making payment

With great disappointment this is to inform you that I have been badly harassed by one of yoir representative Mr Amutharaj Murugesan who tried to imply that I have not made payment and forcefully asked to make the payment once more. I had delayed to make the payment for Feb based on some financial emergency. Instead on making the payment on 5th Feb 2022 I had made the payment on 1st March 2022 with penalty fee for making late payment. Additionally I again made the payment for March on 4th March 2022 from my husband's account. Instead of checking Mr Murugesan harassed me over a call and insulted me in every possible way. Being a woman I feel threatened and extremely insulted. I have attached both the payment details of Feb and March here with the mail.

Being a woman getting such a way insulted by a male employee of your organization is really disappointing. This is no way less than a mental abuse instead of a sexual one. I will be forced to take this issue and escalate the matter if I do not receive any revert. After sending him all proof for the payment he has stopped picking up my call and blocked me on whats app. Is this how you deal with yoir customers? I am afraid I am under a fraud loan process
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May 8, 2022
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2022
PaySense Customer Care's response
Hi Rudrani,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance or you may also write at [protected]@gopaysense.com for any assistance.

Regards,
Team PaySense
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