PaySense — Harassment, phone hacking, outstanding higher than

Address:

Mumbai

My name is Deepak Singh Rautela, working in a Real Estate company at Ghaziabad ; I have taken a personal loan for Rs. 1, 55, 000/- @ 2.2% per month interest from PAYSENSE SERVICES INDIA PVT. LTD. With tenure of 24 months in June, 2019. LOAN ID is NA10592029. Paysense disbursed to my account for amount of Rs. 1, 47, 000/- net after deducting processing fee.I have paid 10 EMIs continuously from August, 2019 up to May, 2020 without any delay and further moratorium applied for June, July and august. Then, practically I have missed only an EMI for the month of September. So they called me to pay, I said that I am not getting salary on time, so when I will get then pay you but they continuously torcher with abusing me to pay the EMI by different numbers and misbehaved by using rude language. Pandemic of COVID-19, my last 5 months salary pending from July to November. They began to call to my close relatives and friends to pay the loan using abusing languages. I am very surprised and shocked after this incident. I have never shared those number to them. They hacked my contacts and get the number from and called to them. It’s very serious matter, they hacked my mobile . I called to them but now they are saying that person who made the call, is not Paysense member and I mailed to paysense but they didn’t reply. Paysense members have accessed my phone data, they can steal my banking information. Take action against this company. Else many people like me may even suicide.
Besides it they are showing still overdue total amount of Rs. 133485/- after making 10 EMIs out of 24, It is too much higher amount .
I am totally under pressure and mentally harassed in the situation of ‘what to do’. I request you to take a strict action against to paysense.
Regards,
Deepak Singh Rautela