PaySense — laon

Address:	Mukherjee nagar
Website:	www.pasense.com

Dear team,

This mail is in regards to the unsatisfactory terms of a regular customer, there is a ongoing loan of rs, 1, 27, 000 for the tenure of 24 months, in which 6 emi has been paid and 7th one is delayed due to the current situation of covid-19. The emi is schedule for 3rd of every month but in the month of april there were no sufficient amount was maintained in my account due to which the emi for this month was unable to got deducted. However as you can see in above mail chain i was requesting the customer support to arrange a call for me so that i can clear out the things over the call. Anyhow i received a call on 14th april from someone hafsa khan from the customer support team, i discussed the whole situation with her, she told me that the application for moratorium has been applied successfully as i have not paid the emi for the current month. So, now suddenly today morning i got a call from another person from customer support team stating that i am rohit shukla (Phone number - [protected]) speaking from paysense headoffice mumbai, you have not cleared the emi for this month nor you had applied for the moratorium application so either apply for the same or else i am giving you time till 5 in the evening to make the payment, when i told him about the whole conversation, he said as she is only a customer support executive she can not tell you about the whole policies, only i can tell you about the same as i am your relationship manager, i don't know why he was kept forced me to pay the amount till evening and i am feeling like as if he warning me to do the payment or else he would take some action against me, i mean this is not the correct way to deal with your customers where in the situation is too critical for all o[censored]s, if the govt is providing a relief to customers, then why don't you guys trying to understand the customer's situation. I think there is no use to delay the payment if i would have have it with me, as nobody wants to pay extra to anyone for a free cause.

Thanks and regards,
Pooja seth.