PaySense — Late payment charges and overdue charges

I have already paid my EMI due amounts on time. First 4 dues are normally updated in paysense app. But my 5th & 6th EMI status still not updated and showing in processing in app. I will raise the complaint lot of times. But till now nobody resolve the issue. Now my 7th due amount showing due amount+late payment+overdue charges included. Why I will pay late and overdue charges? I will paid my all EMI's on time. Please help because I am very suffer this problem. My one and one hope your action taken only. Please help immediately.