[Resolved]  PaySense — loan amount disbursed, but not credited in my bank account

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I applied for loan on january 23, 2020. On january 25, 2020, i changed my mind and decided not to go for loan, so on that when document collection executive came to collect the docs i told him i don't want loan so i want to cancel the loan request and i didn't submit him the docs, also i clearly wrote on a nach form to cancel the loan request which the executive brought to take signature and he assured me that he will send for cancellation. On january 29, 2020, i received sms as well as e-mail mentioning that my loan amount has been disbursed to my bank (Loan #: stplsc[protected]). When i checked my bank account, i did not receive any money. I also checked in paysense app where it was showing amount has been disbursed after deducting processing fee. First of all, i requested to cancel the loan request, but they processed. Secondly, i did not receive any money whereas it was showing as amount has been disbursed to my bank account. I sent several mails to paysense support team, but no reply. How to deal with this?