[Resolved] PaySense — loan amount not credited to bank account

mayank26

from Delhi, Delhi

Address:	49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, Mumbai City, Maharashtra, 400054
Website:	www.gopaysense.com

I have received email that my loan amount has been disbursed and credited to my bank account but no amount has been credited to my bank account.

I have been contacting PaySense Customer Care but no one is responding from past 5 days and the WhatsApp number they have provided has also blocked me and are not solving any query.

Please get this issue solved and get my money credited to my bank account or else get the loan cancelled.

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Feb 3, 2020

Complaint marked as Resolved

Payment received on 03.02.2020. Pre-EMI to be revised.

Verified Support

Jan 23, 2020

PaySense Customer Care's response Dear Mr.Mayank,

Greetings From PaySense.

We truly regret for the inconvenience caused and apologies for the same. In continuation to the telephonic conversation with our customer care executive as informed, we have escalated your issue and update you for the same at the earliest.

Your co-operation is highly appreciated.

Regards,
Team PaySense.

Jan 24, 2020

Updated by mayank26 Your customer care executive asked me to wait for 24 hours on Monday but till now I haven’t heard anything from her. My issue has also not been solved by you as I have not received the loan amount.

If this is the case I would ask you to revise my first EMI by reducing the amount of Pre-EMI.