PaySense — loan approved but still not credited in my account

Address:

Hyderabad, Andhra Pradesh, 500090

Dear team, my self voonakalyan kumar ([protected]) since 7 days my documents are verifyed still not credited in my account my loan amount, and your office one person she told money already transferred her name is sonal...
And i drop lot emails your customer support. But no body respond.
My documents verifyed by nov 3 2017
Today's date 14 of nov 2017.