PaySense — Loan clear still staff abusing to my family.

Hi,
I took loan about in 2018 but due to covid was unable to pay my EMI on time. But now I have money hence I connected with paysense to clear the loan amount.
But while I am in coordination to get this done . Someone from pay sense tried to call some my family memeber started abusing them, dont know how they got those numbers.
If I am in coordination to pay the pending amount then why they are abusing my family .
If it's legal team what they where doing till the time, when I approached them to know the process of clearance since tht time they started troubling my family members .

Thanks, .
Deepak Mandhare