PaySense — Loan extended without knowledge

Address:

Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India - 400054

Hi Team,
My Loan account number [protected]. I have taken a 2 lac loan from Paysense however I only received 1, 90, 440.00 Rupees. I was told I shall have 24 months EMI however the app show's 31 Emi's. When checked with the email customer service the Information I got shocked me. They said since I have taken EMI Moratorium that is why they have extended 5 months EMI and another 2 months of EMI they are taking interest. This is totally insane how can the EMI get extended without my knowledge and how will it become 31 instead of 24 I would like you to please investigate and help me to close this loan account. Also, if I would like to pre-close the account.
PFA the screen shot of the details from the application.

Yours sincerely
Reshma
[protected]
[protected]@gmail.com