PaySense — Loan Foreclosure Request KS17436192

I want to foreclose my loan account number - KS17436192. Sent numerous requests to your support email. Everytime I receive an email from an executive giving me the bifurcation but when I reply asking for the payment link, no one reverts wth the payment link.

I called up and emailed the grievance redressal also but they seem to have no sense o[censored]rgency. I have received no intimation yet. One more day and I will be charged for the interest for no fault of mine? Why should I pay it?

Now they send an email saying the issue is resolved wherein I have still not received any intimation.

Either I receive the payment link asap without additional interest charged or I will escalate this to the RBI Ombudsman.