PaySense — money was deducted without knowledge

I have requested multiple time to change my emi date but you guys will say we can't do that. Now at this pandemic situation when rbi gave the option for 3 moth moratorium you guys changed the date and deducted the money. Such value less company. You guys will call 100 time to for emi, why you can't call for this. It's such a shame that even in this pandemic you guys are just trying to take advantage of people.