PaySense — my emi amount not credited disbursed

Previous loan 9 emi installments in that I cleared 8 emi lastly 1emi was due to be pay on next month 3rd July so for top up loan additional I applied loan yesterday Saturday morning so everything applied finally got message from pay sense that ur amount will credit disburse within 24 hrs late night 11 pm I got message that ur amount credited to ur bank account...for details confirmation I checked many times bank balance amount was not credited I'm really in tension fearly no response from pay sense upto now so many times raised many mails single mail also no response I'm really fed up