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PaySense — no response from support ###

Not sure there if is someone to take care of customer complaints or not? Ur # app is not giving an option to apply for moratorium, and you #s don’t have customer care to call. On what basis you have charged cheque bounce charges?

Manish, you # why can’t you reply to mails? Either fix the app or take this request and reverse the charges. Else we are not going to payback ur loan. I got reported msgs and calls from one arrogant stupid lady [protected] she doesn’t even know why she is calling, if there is someone bothered about customers pls fix this or forget ur money
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Comments

Hello,

Sincere apologies for the inconvenience.

You can apply for a Moratorium on the APP itself. Please find the below link for the same:

https://www.gopaysense.com/emi-plan-covid/

Since, we are unable to identify your details here, please help us with your registered email Id here in case of any concerns.

Regards,
Team PaySense
Reply
Ridiculous response, mail has been already sent from [protected]@gmail.com ur ###, return the cheque bounce charges first else forget ur money. I got a reply from ur pathetic customer support saying we will respond in “SEVERAL DAYS” what do you mean by several days? Then u can expect ur LOAN back in several years

Reply
Hello!

We see that you have sent an email for Moratorium request on 22nd April from an unregistered email Id. Please note that we are only providing Moratorium option on request & hence the NACH was presented to your account.

As checked, you have now been registered for Moratorium for further month & your next EMI will be in the month of June 2020.

The charges cannot be waived since the request from your end was sent after your due date.

Please email us on [protected]@gopaysense.com from your registered email Id so that we can assist you further on this.

Regards,
Team PaySense
Reply

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