PaySense — NO support service, pathetic service, wrong commitment for ROI

Address:

Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India

My wife have a loan from paysense LAN:-[protected], we are paying all installment on time since the emi started but they are charging Panel charges every day for unknown reasons. i also received an email that said that is their internal technical problem but still it's to confusing for me.

Due to covid 19 govt. started loan moratorium option to get relief from emi but i have not take that from march to may but due to some circumstances i was enable to get my salary so applied for moratorium by email on 23 may 2020. they sent me an email for registering myself for same and i did it. i have not received any massage from them regarding same. but on due date they have tried to deduct emi from my bank without any notice. i didn't get any email or massage regarding my due amount since 20 june 2020 nd suddenly i get a massage that my emi is due. i paid it instantly and sent them a receipt of payment but till now the payment is still pending in their system, i have sent number of email and request number of time from their application about my concern but no response received yet.

at time of loan process their executive told me that interest will be 13 to 15% but when it was sanctioned the interest was 30% that shocked me, i called the executive then he said loan amount has been deposited to your account so i have pay atleast 6 emi to close it. and now i have paid 6th emi and applied for the settlement/foreclosure but no response revived yet. i was trying to reach out the same executive but number is switched off right now.

Too much wrong commitment and no response team for any customer query.

i know this also will not work for them because all of these type of complaints get ignored by govt. for their personal benefit. But still looking for some response at least to impact them.

Regards,
Sapna