PaySense — Payment Made not update since 7th email also amount not telly paid

Hi,

I have taken loan from paysence but since 7th month emi paid is not settled to the loan its still show has processing.

Still when I paid all over due as per there statement in July 21. Still I see 6 emi pending in nov21. How is this possible.

Executive name sumit taken money thru phonepay to his prasnal number, is not update in account and his contect no.[protected] paid on 8th july21.

I am sending email since 1 year till now with regular follow-up still I only get revert have re -escalated and update you on 48 hours.

Think of customer uneducated don't understand of transaction how must have they facing issue towards casual attitude from bank for service .

But till date no resolution but surly get calls from Collection to pay over due.

Loan start date 5th May 2020
Loan account number STPLSC[protected].

Hope will get some resolution.