PaySense — paysense fraudulent

My loan number is sl2412371. They stats in app my loan disbursed a week before on 6th may. But till date i didn't get any amount in my account. Try to cantact more than 20 times they didn't respond me.. Then they mailed me your amount was disbursed to your account if not attached till date bank statement.. I also send the last 15days bank statement.. Them i tried to contact lot of times. But they didn't respond me. They are fooling me more than 10 days.. Help to get my loan amount as much as early otherwise cancel my loan and nach on bank too.. First they want to know how to treat customers..