[Resolved]  PaySense — PaySense Personal Loan

I have a personal loan with PaySense started in Dec 2021 and till now, all the EMIs got auto-debited on time without any bounces or delays. My EMI date is the 5th and every month it's going perfectly. There is an overdue Rs 2 showing in their mobile App since the Oct EMI and I sent a mail to their support team to clarify the same. They confirmed that the issue is due to a technical problem with their platform and will resolve it within a few days. It has been more than a month, and I have sent 3 emails, but there is no solution or follow-up from the PaySense team. My EMI for Nov debited from my a/c on time as scheduled on the 5th but now the mobile App shows a message saying that the EMI failed to debit my a/c and asking me to pay the same. Even after debiting the EMI from my a/c, they are asking me to make the payment again. The customer care system of PaySense is absolutely pathetic. There is only one mail ID available and when you send a mail, you will get an automatic reply only, nothing else.

Very poor service level. The interesting thing is they had included the Rs 2 in the Nov EMI and debited from my a/c and still asking to pay the money.
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Dec 12, 2022
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2022
PaySense Customer Care's response
Hi Dileep,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We have forwarded your details to the concerned team & they will get in touch with you within 24 working hours.

Team PaySense
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