[Resolved]  PaySense — Unable to foreclose the loan

I was trying to foreclose the loan, but the executive to share me the loan provider details.

Hey, I would like to foreclose my loan and for that, I already contacted paysense team on the 10th of Apr 2022 and raised a request[protected]. An agent named Humera Qureshi told me that it will take 5-7 days for their systems to calculate the exact amount which is remaining. Believing her I waited for 5-7 days and after that, I sent several emails to which no one replied or acknowledged once. I am not happy with paysence services.

There was no customer care number to contact and raised request emails continuously whereas there is no response which is affecting the delay in the process and burdening the day-wise interest.

Hence, Kindly help me in resolving this issue and guide me to close...
+1 photos
Was this information helpful?
No (0)
Yes (1)
Apr 25, 2022
Complaint marked as Resolved 
I sent a mail on 10th of Apr and they replied back to me on 19 which is too much late. I planned something but this delay affected all my plans and now PAYSENSE is not providing the NOC letter I foreclosed the loan on 19th since then no one bothered to send me a single reply and I am send mails every single day like a fool.
PaySense customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2022
PaySense Customer Care's response
Hi Vikramjit,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We wish to inform you that our concerned team has contacted you & the query has been addressed.

Regards,
Team PaySense
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PaySense
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    578
    Pending
    11
    Resolved
    137
    PaySense Address
    Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, Maharashtra, India - 400054
    View all PaySense contact information