PaySense — Unusual transaction

PaySense — Unusual transaction

D Dr Sajini NK

I have foreclosed my loan (SL2389058 ) in the month of august 2020, after getting a confirmation mail I have paid the entire amount and closed it. After so many months again you people have taken an emi of 7586 in the month of march without my notice and I donot understand for what purpose was it. If my entire loan is foreclosed why the hell has the company taken the amount. Regarding this I have mailed several times and raised a complaint several times in which I dint get any respose. I have all the documents and mail that I have received. and I am sharing the same +4 photos Was this information helpful? No (0) Yes (1)
PaySense customer support has been notified about the posted complaint. Mar 22, 2021 Updated by Dr Sajini NK Same as been stated
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gopaysense

from Mumbai, Maharashtra

Hi Sajini,

Apologies for the inconvenience caused to you.

We have forwarded your details with relevant team. They will get in touch with you within 24 working hours.

Regards,
Team PaySense

Dr Sajini NK's [Complaint's author] reply, Mar 25, 2021

Its been 48hrs and not even 1 person have tend or attempted to give a call or reply to my concern

gopaysense

from Mumbai, Maharashtra

Hi Sajini,

As per udpate received from relevant team they have updated us that they have already informed you that refund will be provided to you for the amount debited.

We have asked the team to contact you over the call to provide the better clarity on the process and status of refund.

Regards,
Team PaySense