[Resolved]  PaySense — Wrong information getting from Payu Finance

Address:Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, 400054 Maharashtra, India

I Want to close my loan which i got fromPAYU FINANCE INDIAPRIVATE LIMITED, for the same i have requested bank account details and beneficiary details where in i can submit my loan force closure amount,

But every time i got difference details from Paysense, Previously they ask me to submit the force close amount to

BankName: Kotak Mahindra Bank
Beneficiary_Name - PAYU FINANCE INDIA PRIVATE LIMITED
IFSC Code - KKBK0000651
Beneficiary_Acc_No - [protected]
Branch: Andheri East

and now i have receive mail from paysence to submit my loan amount on mention details,

BankName: ICICI Bank
Beneficiary name - PAYSENSE SERVICES INDIA PRIVATELIMITED
Account no.[protected]
IFSC : ICIC0000004

I really want to know if your executive team is in agreement/ aware about your Paysence information and policies. Why are you sending us various information when you should all be sticking to the same message? This shows that you are misleading your customers.

Please confirm in writing which bank account the DD should be submitted to and what beneficiary name should be listed on it. You could also clarify whether youneed the loan account number on the DD.
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Yes (2)
Jun 14, 2023
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2022
PaySense Customer Care's response
Hi Gitanjali Naik,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you help us with your registered email address or loan id for further assistance, or you may also write us at [protected]@gopaysense.com for any assistance.

Regards,
Team PaySense
Nov 10, 2022
Updated by Gitanjalinaik
my contact number is [protected]
and my register mail id is :- [protected]@gmail.com
Verified Support
Mar 24, 2023
PaySense Customer Care's response
This has been resolved
Verified Support
Apr 15, 2023
PaySense Customer Care's response
Dear Customer,

Greetings from PaySense!

We would like to inform you that we received your request on our support id and you have been assisted by our support team.

Feel free to contact us at [protected]@gopaysense.com if you have any other concerns.

Regards,
Team PaySense
Verified Support
May 12, 2023
PaySense Customer Care's response
Dear Customer,

Greetings from PaySense!

We would like to inform you that our support team had contacted you and assisted you with you concerns and your query has been resolved.

Hence, we are closing this complaint.

Regards,
Team PaySense
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    PaySense Address
    Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West, Mumbai, Maharashtra, India - 400054
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