Paytm — Abusive behavior with ladies while travelling, resulting in ticket cancellation no refund or issue resolution take place.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I booked 3 ticket for my wife, mother in law and my wife's cousin sister for 24th june from delhi to nainital with paytm the order no was : is[protected]. Travel was mahesharam

When the waiting for the bus, they got sms from mahesharam agent saying that the bus which was booked is not available, and they provided another bus no to travel from.

When these 3 ladies found the bus and tried to go in, the drive and conductor said them they can not travel through the bus as their name is not in the list.

My wife and mother in law tried to explain that they have sms, they even denied to see it. Then they started using abusive language and ask them to get another bus which was in very bad condition. So my wife asked him that as per sms they should travel in this bus, at that moment driver got very angry and threaten them to throw out of bus with the luggage.

My wife was crying when she called me. I asked her to call paytm customer care, i also called paytm customer care.
The guy/girl who talked with my wife suggested to book another bus and leave that bus.

When i talked with customer care i took my wife on conference and again explain the whole scenario as i wanted to take some very strong step against those driver and conductor. Paytm customer care gave me assurance that they will act on it strongly.
He suggested to take the another bus which that conductor was showing.

So, my wife checked that bus, but it was extremely unhygienic and dirty, even the seat we booked was not available and they provide the one which was no top of tyre. It was not good for them to travel so they asked driver that they are leaving the bus.
At this moment the another person block their way and told them they can not leave the bus. It was very abusive and as there were 3 ladies other customer who were travelling jump in between and scolded that person that how they can behave like this with ladies. And because of that help they were able to left that bus.

Then in the night around 10 pm, my wife was running here and there to book another bus. It was only because we purchased a ticket from paytm. At the end they god another bus and traveled to destination."