Paytm — account is blocked

My account is blocked for more than 9 months now. I ordered some jewelries and those were defective. I returned all. Paytm blocked my account saying huge returns. Now i am unable to place any type of order in paytm. Please help to unblock my account ([protected]@gmail.com). I have complained many times to them but tickets were closed saying it will be automatically unblocked after some days. But in vain.