Paytm — Amount deducted but not paid in institut through paytm still 2 month

Address:

144411

I was pay amount of my institution through paytm and bank transition shows amount is credited but institut said still amount is not debited. I was made this transaction on 6th May now is 9th June and 31st May is last date of pay fee without any due but paytm still puted my transition in painding than what can I do? When my transition will complete? Where is my money? Shall I case file on paytm?