Paytm — amount is debited from wallet

Website:

paytm.com

Hi,

on date 5mar2018 i have transferred 4501.29 from my paytm wallet to my bank account but unfortunately due to KYC verification pending amount was blocked by Paytm and after I have done my KYC verification on 14 mar 2018.

But Amount was not released to wallet i raised this issue to paytm customer care team many times but they didn't respond and provided all the required details like transaction Id and amount and date.

But I didnt get my refund amount to wallet.I try to reach customer care team but unable to reach the customer care team witout an option.

I have attached the screen shot of transaction details.

Please look into this issue.

Regards,
Aadi.