Paytm — Amount received by paytm but not reflecting in my wallet

Address:	411013
Website:	www.Pytm.com

Have added Rs. 468 to my paytm wallet on 12th Feb 16, amount got debited from HSBC a/c.
Got an Email and SMS also stating that Rs. 468 has been added to my Paytm wallet.
But no balance is reflecting in my wallet and inspite of helping me out the team is denying and neither responding, even me following up several times.
I have all the request history made by me but format is not attachable.
Today the status of my request is showing as resolved without any solution.

Have copied all my requests as below.

Please help in this as company is really a fraud one and a big time cheat.


Paytm Care

• H OME
• KNOWLEDGE BASE
• SUBMIT A REQUEST
• CHECK YOUR EXISTING REQUESTS
•
Request #[protected]
RCtkt - Others

gunjan.gupta
Feb 12, 15:19
Name: gunjan.gupta | Email Id: gunjan.[protected]@dargroup.com | Order Number: RCtkt - | Message: money debited from bank account but not reflecting in Paytm wallet.
Transaction ID : [protected]
Please Check below mail from paytm.

Hey there
You have added Rs.468.0 into your Paytm Wallet. Your updated balance is Rs.498.0. Your bank transaction id is [protected] for future reference.
Paytm Team
How likely is it that you would recommend Paytm Wallet to a friend or a colleague?
Very Unlikely ( )
0 ( )
1 ( )
2 ( )
3 ( )
4 ( )
5 ( )
6 ( )
7 ( )
8 ( )
9 (X)
10 Very Likely
[Submit]
Your response will be recorded. We'll use it only for the purpose of improving our services!
Disclaimer: Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.
Available on


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We would love to hear from you. Just visit us at https://paytm.com/care. | Issue Type: Others | Time:[protected]:19:43 |

Comments

SPSachin
SPRecharge Support
• Hello Gunjan,
Thanks for contacting us. We understand that your transaction at "DOMINOS" was not successful. However, your Paytm wallet was charged.
We reviewed your account and noticed that the transaction is now showing as successful in our system for order number "FPT[protected]". In case you have still not received the desired services, please contact "DOMINOS" customer care.
If you need any further assistance, Please let us know.
Happy to help!
Paytm Care
Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."
February 12, 2016, 23:44

gunjan.gupta
• Dear,
Please check the below screenshot, there is no such order reflecting, last order visible is for 4th feb.
Also I got an SMS an Email(as shared last time) that amount is added to my wallet but not reflecting yet.
Kindly refund the amount without any further mails in and out.
Kindly share your contact number aswell to speak over phone rather wasting time in emails.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
•
o image001.png (quick view)
o image002.jpg (quick view)
February 15, 2016, 10:00

gunjan.gupta
• Hi All,
I am still waiting for the revert.
Also please check the statement copy below, the amount has debited in favor of paytm and not Dominos.
February 16, 2016
ATM
16FEB16 ELECTRO 02:44:03
IN372751INR 468.00
PAYTM
A89509180
ATM
468.00
3, 401.66
Kindly resolve asap.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
Dear,
Please check the below screenshot, there is no such order reflecting, last order visible is for 4th feb.
Also I got an SMS an Email(as shared last time) that amount is added to my wallet but not reflecting yet.
Kindly refund the amount without any further mails in and out.
Kindly share your contact number aswell to speak over phone rather wasting time in emails.
Gunjan Gupta
SECRETARY
Email: Gunjan.[protected]@dargroup.com
Tel no: +[protected] ext 7096
Pune – India
www.dargroup.com (http://www.dargroup.com/)
From: [protected]@paytm.com [mailto:[protected]@paytm.com]
Sent: Friday, February 12, 2016 11:44 PM
To: Gunjan Gupta
Subject: [Paytm Care] Re: RCtkt - Others (DarRef: Not Referenced)
•
o image001.png (quick view)
o image002.jpg (quick view)
February 16, 2016, 11:26

gunjan.gupta
• Dear,
I am still to hear from you people.
none of the customer support take so much time to resolve an issue.
I am looking forward to your reply by today EOD, else will be filling a complaint in consumer forum.
Regards,
Gunjan
February 17, 2016, 10:58


gunjan.gupta
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Request is solved.

This request has been deemed solved Feb 18
CNikhil1 was assigned to your request.
You can reopen the request by adding a comment.
Order ID (FFHD)
-
Center
Cogent