Paytm — Baby tricycle very bad quality with scratches all over

Address:	Kapurthala, Punjab, 144401
Website:	www.paytm.com

Hi, I have ordered for a baby tricycle from paytm. The product looked good in advertisement. But when I actually received the product, i found it of very bad quality. Neither the packaging of product is good nor the condition. It seems to be a second hand product . it has scratches all over it. So I requested for a return. As paytm states that their return policy is very easy but it is not like that. They are asking me to courier the product back as they do not have courier service available at my location. But they provided me reverse pick up facility for another product before. I am a working lady and don't have time to courier it back my self. And moreover its their fault that they sent me this bad quality product . their quality check process is of no use then.