[Resolved]  Paytm — Balance deducted but ticket not booked

Address:	122001
Website:	PayTM

On 8 april i have booked the bus ticket for delhi to jalandhar of punbus and payment i have done from paytm wallet. But i did not get the bus ticket but balance from paytm wallet got deducted. I am attaching the logs of order belows

Paid for order: punbusonline order #tys_1119674
Paytm cash txn id [protected]
[protected]:16:19 pm

I have confirm with punbus customer care, they said we didn't receive any request from your side and not booked a seat. By mistake paytm has charged you.

One more thing, we i booked the ticket and transaction is in process on the same time internet went off so after some time when net came, i had check transaction showing success and money got deducted but seat not booked.

After some time paytm mailed me given below:

Thanks for contacting us. We understand that your transaction at punbus was not successful. However, your paytm wallet was charged.

We reviewed your account and noticed that the transaction is now showing as successful in our system for order number tys_1119674. In case you have still not received the desired services, please contact punbus customer care.

Now i am stuck in betweenm please help