Paytm — Balance lost due to merger of new paytm account with old account.

Address:396230
Website:www.paytm.com

I have been using paytm since 3 years, Today dated 06.01.2017, I decided to create another account, I thought to merge the account with new account. But as I merged the accounts the balance from my old account that was 5800 did not get transferred and now it shows balance as 0.00. I tired to call customer care service at [protected] but it is computer operated calling service and there in no option to talk to any customer service representative to explaing the actual issue. It is not appriciable form a company who is promoting itself on high market value.
Kindly help
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My below orders are showing pending from long time. Money got deducted from my account, but recharge not done.No customer care number also to check.Didn't got any reply from the [protected]@paytm also. Order no: Paytm order no: [protected] 5 Jan 2017 6:51 pm Recharge of mobile no [protected] DC transaction No[protected]

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