Paytm — Bit of genius, bit of madness and whole lot of fraud :)

Address:	Chennai, Tamil Nadu
Website:	paytm.com

Pretty interesting site. The offer discounts as paytm cash, this cash can be used for other purchases/ recharges on the site.

Now here's the bit of genius that makes the site so successful in spite of the site being a slow and insipid; most large value transactions are accepted and then nothing happens! The customer waits and waits and then tries to contact the customer care. You will notice there is no email id and the customer care no on the site will not work. After some amount of research the customer will manage to reach the customer care. The customer care at this point of time will sent an email profusely apologizing for the order getting cancelled.

the customer will now get his cash reversed through Paytm cash! so now the customer is stuck with Paytm cash with which he can only make low value transactions.

this ensures the following -

The customer is bonded to the site as he is stuck with a whole lot o[censored]seless paytm cash

The firm gets interest free working capital

Pros:

You can at times get good discounts(as with most ponzi schemes this is the hook)

very interesting case study for those so inclined

Provides a brilliant model for entrepreneurs with flexible morals

Cons:

as with any gambling casino, you will make some good discounts at first but in the end the house(paytm) always wins

Most Ponzi schemes will eventually collapse, so if you one of the unlucky ones who are left stranded when Paytm collapses.well bad luck!

Condolence mails from Paytm for cancelled orders:)

1)

Sheenu, Oct 7, 12:06:

Dear Rahul,

First of all, let us express our sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical o[censored]s and we are disturbed about this as much as you are

We would like to offer our deepest apologies for the trouble you had to experience with us .We understand This situation is not ordinary and these incidents are not typical o[censored]s. We are very sorry that this happened to you but rest assured it won’t happen again.

This is with regards to the concern which you have registered with Paytm against the order number [protected].We are unable to fulfill your order due to some logistics issues with the respective merchant.

Your money has been refunded into your Paytm account on[protected], after deducting the cashback back amount further as we have checked and found that you have already used your refunded amount from your wallet to place new order# [protected] on[protected].So, kindly check.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Happy to help!

Paytm Care

2)

Thank you for contacting Paytm.com.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

We would like to offer our deepest apologies for the trouble you had to experience with us .We understand This situation is not ordinary and these incidents are not typical o[censored]s. We are very sorry that this happened to you but rest assured it won’t happen again

I'd like to inform you that you order has been canceled due to some unavoidable circumstances and your amount has been refunded into your wallet.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Happy to help!

Paytm Care

3)

Shivani_T_B3_TM, Oct 6, 22:49:

Hello Rahul,

In reference to you order number, please note that your amount will be refunded to the Paytm account as soon as the merchant receives the shipment back.

Should you need any further assistance, let us know.

Happy to help!

Paytm Care

4)

Hemant Singh, Sep 26, 22:21:

Dear Rahul,

We really apologize for all the inconvenience you've faced so far. Rest assured, nothing is more important for us than a satisfied customer.

Thank you for placing the Order [protected]. We understand that you want the order urgently. I have checked; your product hasn’t been shipped yet.

We have escalated the issue to concern team and we have requested them to deliver the order on priority.

Your order is expected to be shipped within 48 - 72 hours. You will also receive a confirmation email and an SMS once it’s shipped along with the tracking details. You can then track the order using the details.

We sincerely appreciate your patience and the relationship that you have with our company.

Happy to help you!

Paytm Care