Paytm — Blocked my account, without even informing me.

Address:

Hyderabad, Andhra Pradesh

Hello, My Paytm account has been blocked, so i requested telephonic call from paytm regarding the issue with ticket no.[protected] because nothing could be resolved via emails, but i haven't received any response yet(08 sep 2015), This is very unprofessional from paytm's end. i am attaching the email exchanges(in descending order chronologically) On Sep 5, 2015 12:58 PM, "PAWAN kishore" wrote: Hello, I want a voice call back(telephonic) from your side immediately to my no. Because it seems the problem cannot be solved through mails. You have put a lot of accusitions on me and my account usage, without any proper details, I haven't placed any bulk orders as you have accused, what do you mean by putting permanent hold on account, without my knowledge or consent, I have been using paytm fairly regularly on the offers given in website no malpractices and inappropriate use. I once again repeat, call to my mobile no. Immediately to resolve the issue, and please don't reply some vague response. I have been asking pin point questions and all I get are vague answers from your side, this is very unprofessional on your part. Regards, Pawan [protected]. On Sep 3, 2015 10:24 PM, wrote: Regarding your experience with Paytm Ticket #[protected]: Repeated Error while ordering Dear PAWAN kishore, Your request[protected] has been updated. Please see our response below. ________________________________ Pratyush, Sep 3, 22:24: Dear Pawan, Thank you for shopping on Paytm.com Our system has flagged your account indicating you have taken advantage of the promocodes to inappropriately earn cashback. These promocodes are approved to be used for personal use and not to place bulk orders. Our system has put you on hold on carrying out any further transactions on Paytm.com. For more information regarding our use of promocodes, see [here] (https://paytm.com/terms) We hope you can understand that these security features need to be built in to prevent misuse of our services and to prevent users from creating accounts for the sole purpose of taking benefit from the promo schemes. In such a scenario, money transfer to bank feature is available so we would advise you to use the service and transfer money to your bank account in next 7 days, post that system will put your account on permanent hold. Sincerely Pratyush ________________________________ rahul.lalwani, Aug 31, 23:24: "Hello This is with regards to the concern which you have registered with Paytm. We have raised a complaint with the concerned team to resolve this issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help! Rahul Disclaimer : ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" ________________________________ PAWAN kishore, Aug 31, 19:17: Hello, W.r.t to your reply, you should have mentioned which address you are talking about, I am using only this account with [protected], and to bring to your notice more than one person may order to same address, and I didn't understand your logic behind blocking my account without even giving me a notice, you should have at least given me some form of communication before blocking my account and not even informing me, doesn't your company policy say that. I demand to unblock my account immediately and acknowledge. And I also would want know what all other accounts are you talking about linked to a single address. Regards, Pawan [protected] ________________________________ PAWAN kishore, Aug 31, 19:01: Hello, The said error is appearing from last 3 weeks, I have lost so many offers, and I am not able to place a single order to any address. Please rectify the problem and acknowledge immediately. And it is high time that PAYTM starts voicecall customer service, this mail communication is not workingout, please convey this to ur decision making group. And please don't reply with apologies, rectify the said problem at the earliest. Regards, Pawan kishore [protected] ________________________________ Aakritii, Aug 30, 08:58: Hello Sir/ Ma'am! We have observed that you have multiple accounts registered on Paytm. As per our policy, a customer can have only one account. I have checked and found that you have multiple accounts on single address. Hence, as per our policy, all your accounts have been blocked. Let us know if you have any questions. Best wishes Paytm Disclaimer:- ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" ________________________________ PAWAN kishore, Aug 30, 08:41: Hello, The same screenshot is appearing form last 3 weeks every day. I lost so many offers due to this, please rectify this problem at the earliest. Regards, Pawan [protected] ________________________________ Himangi_TM, Aug 27, 12:50: Dear Pawan, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm. Sir, Kindly go as per the screenshot is saying. place your order after 24 hours. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Himangi Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." ________________________________ PAWAN kishore, Aug 26, 21:20: Hello, The attached error is being shown repeatedly, and I am not able to place any orders, please rectify at the earliest Regards, Pawan [protected] Attachment(s) Screenshot_[protected].png