Paytm — Booking Of Bus Ticket and they cheated us without any response

I had Booked a bus ticket through PAYTM Webportal For NTRS Travels from Hyd to Banglore. Paytm Had deducted money from my account and mailed me ticket also.. i am waiting at the busstop for the bus, But the bus didnot come.. i waitied nearly for 2hours and bus didnot come.. i called to paytm help line, but the call is automatically diconnecting. even i sent the mail, they responded me after 12 hours.. finally i lost my journey, and i have to attend an intervie ib banglore. i lost iot