Paytm — Bus cancelled but no refund till now

Address:

Bangalore, Karnataka

I had booked six bus ticket from Bangalore to Goa on[protected] @ 1500 each of Rs.9000 with order ID:[protected],[protected],[protected] in Paytm Online Bus Ticket. When I booked it got confirmed and i got the booked details but after 1 hr when I called to Venba travels on Cell No: [protected],[protected] for confirmation, the manager said that bus has been cancelled and they have refunded the amount without any deduction. Still I didn't get any refund amount. When I tried to contact paytm care they didn't reply for more than 10 days and now they are replying that the bus was scheduled that day but I didn't reach them, whereas I didn't get any call from there side. So please take necessary action against the Paytm company and help me to get my cash back. Thanks in advance ! Thanks & Regards, Sanjay [protected]