Paytm — Bus service

Address:

Prakasam, Andhra Pradesh, 523302

Dear sir/madam
I am from andhrapradesh state, narasaraopet. I have booked the ticket with 1600 rupees from mysore to chilakaluripet on 19/05/16 thru paytm. Here is dc transaction no [protected], oder id number [protected].
Unfortunately i have missed my bus because i met a small accident and also i tried to catch my bus and i informed this incident to bus driver and i requested to him to wait for 30 mins. But the bus driver hasn’t wait for 30 minutes. I make a call to bus driver mobile number several times to reach the bus, but they did not wait anyway.
I am 21 years old girl, these days we don’t know what will happen to our mothers and sisters at outside incase if someone will kidnap me or someone will kill me, who is the responsibility?
As a girl i requested to stop the bus for few minutes. Sir i dont want my money back that all i want to take action to bus service. Because that day my situation is very critical even i don’t have money to go back to my college.
Note: we are adjusting if the bus will get trouble while journey and if the bus will be came late to boarding point and also we are waiting for the bus and adjusting. Why they don’t wait at least 30 mins for women?
Please have a look into it for my kind request. Anticipating and awaiting for your positive response as soon as earlier.