Paytm — Bus ticket cancellation - no option - poor/no customer care service

Address:	Hyderabad, Andhra Pradesh
Website:	paytm

I wish to cancel my order of BUS ticket IDed - [protected](order no.) and ticket ID:ODW0WP but i could not find any option to cancel the ticket and also the refund policy is nowhere mentioned and is not getting conveyed to the customer.Tomorrow is my journey and i wish to cancel my ticket today but I'm not able to .I have raised an issue ticket and I'm not sure when i wil get it resolved .Not even sure of the response time.By the time they respond the bus might depart and I fear they would then reach back saying that I wont get any refund as the bus has already departed.
This is a serious concern of many users.
Something seems fishy obviously here.

Thank you