Paytm — Cancelation refund

Name :Monil ratilal kapadia
mobile no. [protected] (paytm registered number)

flight - gofirst
pnr no. UBP1ND
date -24/1/2021 goa to ahmedabad

Due to covid-19 my flight was cancelled and flight service provider (gofirst) given back the ticket amount to Paytm (booking source). But paytm is not returning my money. Everytime paytm customer care says our higher authority is working on it.
I have called the paytm customer care 8 to 10 times. Paytm customer care everytime give same monotonous answer that they are working on it. But still even after 1 week Paytm has not returned my amount Rs. 5704.00 against booking id [protected]
And now Paytm is not responding.

paytm complained number : [protected]