Paytm — Cash back money can not be transferred to bank account as paytm promises.

The ticket no. is #[protected] As the company says that cash back money can be transferred to bank i have tried many many times & did all the formalities as they say but still money cannot be transferred. I have been using Paytm for quite a long time but never thought of transferring money but this time i have almost 7000 rupees collected in my paytm account & i want to transfer in my bank account. after writing 5 mails for my issue i got a reply. We have taken your request to activate the Transfer to bank service on your Paytm account. We will shorty open this service for all customers. Keep an eye out for the announcement. So what does this mean . how long do i have to wait. if this is happening with the person who is using paytm on daily basis. what will happen with new joiners. I request paytm to pl. transfer my money to my bank account. this time i want to keep my money in my bank account & not paytm account.