Paytm — Cash refund not received

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	paytm

This is regarding order number [protected] which i placed on paytm website for reebok running shoes. I tried applying the promo code of 30 % off and i think i applied it too but that day their websites were giving issues. I waited for cash back to come until the order us delivered but nothing in my account. Then i wrote to customer care and after exchanging 8-9 emails, they kept repeating only one thing that as per their records promo code was not selected and they can't refund the money. It's so absurd and i failed explaining them why wud i place the order with them if i don't get a discount. Horrible experience with paytm and i won't be shopping with them anymore unless they sent me my cash back and earn some respect in my eyes.