| Address: | Gautam Buddh Nagar, Uttar Pradesh | | Website: | paytm.com |
Paytm is not crediting cashback of 9999 to account. I have been trying for three months now(I bought the product in October 2015). They are asking me for a wallet upgrade that is required for transactions exceeding 10000. Every time I emailed them, they sent an auto generated mail telling me to apply for wallet upgrade. I stopped transacting for few days at the start of a month, keeping an empty wallet in the hope that I would get the cashback. But I never got it.Next, I registered for wallet upgrade but no one came to collect the documents. I called the agency subcontracted for this task(probably Siemens, I don't remember exactly). They provided me the number of the guy who was tasked with collecting documents in Kolkata. The man toyed with me for 20 days, giving out excuses for not being able to come. I would have called him more than 20 times in the meantime. Then I emailed Paytm to cancel the request. I got an affirmative reply from them cancelling my request on the pretext that I wasn't available when the guy contacted me(and according to them, he contacted me many times). I stopped using Paytm and haven't used it in more than a month now. I have lost hope of getting back the cashback. Was this information helpful? | 
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