Paytm — Cheated and harassed by Paytm

Address:	110047
Website:	www.paytm.com

Disgusting !!! This was just my beginning with paytm and received the two back to back worst experience from paytm. Thank you so much for indirectly telling me that i should not be a customer of paytm. on 4th of Oct'15 i placed an order (order no. [protected]) for which payment was accepted. After three days i got an information that my order got cancelled. If you cant deliver the product, why you accept the order ? Simply you show it 'not available' at your website, so no one can order. And if you accept it, you must deliver it, no matter how, even though product gets not-available. That's what a customer service is all about. You wasted my three days, and writing back some apology words are not just enough. Can you return my those three days, which were wasted by you ? Consequently, i made a call to your customer care centre and complaint about above said things but didn't get any solution as expected, rather than saying that i have to place a new order. Then again i placed an order on 9th of Oct'15 (order no. [protected]) and received the product on 15th of oct'15. It was a 'Swipe Slice 3G Tablet 4 GB (Black)' what i ordered, but this time paytm crossed the limit of cheating the customer. Tablet was delivered to me with 512MB Ram, while i ordered with 1GB Ram & Back Camera Lense is broken. On top of it, no can charge more than MRP mentioned on labeling of product, but paytm is doing that crime. Price mentioned on the box of tablet is Rs.4000/- but you people are charging Rs.4120/-. When i maid a complaint for same to your customer support no., i was told that i am getting reward point more that the extra money charged. Come on... Did i asked you to give reward points or it was the program running by yourself only. for god sake, stop fooling and cheating your customer rather than accepting your intentionally done blunder mistakes. If some caught you, you will extend a fake regret, else you will keep going on your way. Again you vanished my another 7 days and gave me a lot of mentally stress and harassment. When i asked for mail id of any senior person of paytm, i was totally refused. I am attaching all the photograph as a proof, what you did with me. If still you will be continued with excuses of your policy, means you are allowing me to post the entire incident with pictures on various platform of social sites. Thanks but no thanks Amaresh Singh