Paytm — cheating by paytm

Address:

New Delhi, Delhi

To, The Customer Care PayTM Thru [protected]@paytm.com RE: INVOICE NUMBER 20302/[protected] dated 28 May 2015 /10:52 HRS SUB: PAYTM SHIPMENT ID 84163389 RE: Sales on above MRP Dear Customer care team, Your immediate attention is drawn on following points: • I had placed an order for couple of articles, supplied thru above invoice. • The material has been delivered to us in good condition. • While opening the parcel, I noticed that I have been supplied quite old packed product, where your seller PATHWAYS MARKETING has tried to deface the MRP with blue INK, which is still visible and we could read the actual MRP of the product. • Even you can read the MRP mentioned in the attached pictures. • The MRP mentioned on the pack is 2975, whereas you have charged me 3480 thru your above invoice. • Thus you have excess charged 575+40% on the same. • The packing box containing your invoice pasted on it, original packing and other evidences are well available with me to prove the cheating and violation of consumer norms where PAYTM is responsible for the same. • As per MRP act and other provisions in the consumer act, NO ONE IN INDIA CAN SELL ANY PRODUCT ABOVE MRP, whereas I have been sold the product MUCH ABOVE THE MRP, which immediately needs a refund in cash/thru my bank account. • You have been giving discount only after increasing the MRP and thus it amounts to cheating. It is therefore requested that: • Immediately arrange for refund of excess amount thru cash, not paytm points. • Apologies for this misleading advertisement. • Do not cheat customers. • Compensate me for the mental agony, pressure and harassment, though no money can bring back those moments, I have undergone the mental agony. In case my money is not refunded in 7 days, I shall be compelled to seek remedy thru appropriate court of law and PAYTM shall be responsible for all damages, losses and cost of all legal proceedings included the costs involved. Thanking You, Sincerely yours, SHIKHA SRIVASTAVA ENCLOSED: A. PICTURES OF SHADOWED PORTION OF BOX. B. INVOICE COPY C. OTHER PICTURES OF PACKING 08.06.2015 COMPLAINT AGAINST PAYTM DEAR TEAM PAYTM, EVERY TIME A NEW CS IS RESPONDING TO MY QYERY AND ASKING FOR SAME DOCUKMENTS WHICH I ALREADY HAVE GIVEN. Are your cs are illiterate? READ THE WHOLE EMAIL CHAIN AND THEN RESPOND, I WILL PUBLISH WHOLE THING AS A CASE STUDY EVEN IN IIM AND OTHER MANAGEMENT SCHOOLS. NONE OF YOU ARE REALIZING THAT NOT ONLY PAYTM HAS CHEATED ME BY OVERCHARGING ABOVE THE MRP, BUT ALSO IS NOT FOLLOWING CONSUMER LAW AND IT’S A PUNISHABLE OFFENCE COMMITED BY PAYTM. IF BY TODAY 17:00 HRS, MY ISSUE IS NOT RESOLVED, I SHALL BE SENDING COMMUNICATION TO COMPETENT AUTHORITIES OF THE GOVT. OF DELHI AND GOVT. OF INDIA AND ALSO SHALL BE PUBLISHING THE ISSUES IN ALL ONLINE FORUMS. PLEASE PASS MY ISSUE FOR RESOLUTION TO SOMEONE SENIOR IN YOUR ORGANIZATION AS YOUR CS TEAM SEEMS TO BE A DUFFER ONE AS EVERY ONE STARTS ASKING ME WHOLE CASE AGAIN AND AGAIN AND IN THE COURSE OF THESE WASTE COMMUNICATION, THEY JUST WISH TO BURRY THE ISSUE. REGARDS, VIMAL SRIVASTAVA [protected]