Paytm — Cheating customer

Address:

Ernakualam

Customer support you received (Request no:[protected]

On saturday, 3 october, 2020, 07:27:32 am gmt+4, srikumar wrote:

Paytm,

My gold missing from my paytm ac, provide details..

Regards
Srikumar
[protected]

On thursday, 19 april, 2018, 06:10:41 pm gmt+4, paytm care wrote:

Dear customer,

We understand your concern regarding paytm gold.

Following is the redemption procedure :

1. You can request for all or part of your gold holding, between 1 gm and multiples thereof. On the paytm app, tap on gold icon, click on get delivery option.
2. You can select the quantity and denomination of the gold you wish to withdraw from the available options of coins on the paytm platform, for instance 2gram, 2.5 gram etc.
3. Each coin will have different making charges, based on the weight and design of the coin, making charges will be reflected on the bottom of the screen. You can also apply a promo code from the ones available on the app.
4. You must confirm the transaction by paying the additional making and delivery charge and select a delivery address.
5. Your gold product will be delivered at your notified address by a logistics provider arranged by paytm, and you will receive a confirmation on your paytm registered mobile number.
6. You can track the delivery by logging on to your account from time to time.

If you have any further queries, please reach out to us.

Regards,
Paytm care
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