Paytm — Collected full payment but delivered short

Website:

Paytm.com

I purchased a few items against order id [protected]. The item cashews was Despatched on 31st Oct, 2020. I received on 6th Nov, 2020 against invoice number 07D[protected]. While the order and the payment was for 1 kg., I received only 250 g. from the supplier Subham enterprises. I raised the complaints with the Paytm on their website giving the necessary photographs on the same day. It seems the Paytm never read the complaint and asked for photographs again on 7th Nov, and unilaterally declared that I have not sent photographs and the issue was resolved. I have not opened the original packet and it is intact