Paytm.com — Money is not refunded even after a month of cancellation of order#[protected]

Address:

Pune, Maharashtra

I had placed an order with paytm for a jbl clip Bluetooth speaker but the order delivered was Fake/chinese replica of speaker for which i had had asked for a refund. its been over a month now that i have not received the refund. moreover, every time i try to call the customer care the agent on the other line answers the call and then puts me on hold. My last hold time was 45 mins! yes 45 mins i was on hold! i tried writing emails too but it didnt make any difference, all i got was a standard reply. Its been 1 month now i want my money in my bank account. i have all the recorded phone conversation and emails to back this up if this is not resolved and i see my money in my bacnk account within 12 hours.