Paytm — Complaint for Refund

Website:

paytm.com/bus-tickets

I booked 4 tickets from Gudur Andhra Pradesh to Bangalore Karnataka on 25th feb 2022 for SRS Travels and Logistics Private Limited which was scheduled at 8:15pm from Gudur Andhra Pradesh.
For that i searched particularly for buses which are running from Gudur, Andhra Pradesh to Bangalore with particularly with state name. in the results list i picked SRS Travels and Logistics Private Limited which was scheduled at 8:15pm from Gudur Andhra Pradesh.
and i Booked 4 tickets with a fare of Rs.2, 730 and the Booking id is [protected]. At that night when time of boarding i called operator and asked for the status, the operator mentioned clearly that they are not running any bus from Gudur, Andhra Pradesh to Bangalore.

So I called a customer care Executive of Paytm filed a complaint about the issue and asked for the refund, since that day there is no response from them even i am calling them daily.

At that night 25th Feb 2022 due to their mistake I spent to Rs.12, 000 for to travel from Gudur Andhra Pradesh to Bangalore. So I am requesting you to look in to the issue and help me to get the Refund of fare Rs.2, 730 and Rs.12, 000 which I spent on travel because of their mistake.

below i am provinding the screenshot for bus which was showing up when I searched for buses from Gudur Andhra Pradesh to Bangalore.