Paytm — CRIMINAL OFFENCE OF COUNTERFEIT

Address:

Jodhpur, Rajasthan

Dear Sir/ Maam, I ordered for a Tissot chronographs watch (Item No. #[protected] order No.[protected], Shipment No.[protected], amounted to Rs. 4500 which was delivered to me by your courier partner Ecom Express via AWB#[protected] on 16th March 2015. The seller of which is N.S. Marketing (37350), 301, Azad House, Red Cross Street, Agripada, Mumbai- 400011, Phone NO. [protected]. The product should have been delievered in proper genuine packing. The product was delivered to me in seal packaging and when I opened it I found a box which has no where written Tissot or has companies marking anywhere. Upon opening the box I found a watch and a bill, no where I found a warranty card or manual card or any card of the company the product is said to have been i.e. Tissot. On closely examining the product I found it to be a replica of the original. In simpler words "IT WAS A DUPLICATE PRODUCT" PAYTM cheated on me and has delivered me a duplicate/ false product. When I went to the site of Tissot and searched for the said product, I found it to be a patented design of Tissot, Then I received a call on 17th march from the said seller, to my shock he himself stated that he sold me a first copy of the product, on top of it he told me that the Original is for 45000 rupees and first copy is of Rs. 4500. PAYTM ALLOWED someone to sold first copy / duplicate product/ counterfeited product online with their consent over it. On asking for exchange of product they denied stating that they dont have any policy. Kindly look into the matter as a criminal offense against Tissot company and consumer