Paytm — damage product received

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am sending you the picture of the product and the packaging. When i received the product the outer packaging was seems to be Ok but there was no seal on the inner box of the product. As you can see the picture the USB port is damaged also the cable is so dirty it seems that some one else already used this product. This is the first time i have purchased through Paytm and i am very disappointed with this shopping experience with Paytm. The battery is also loose i can hear the sound when shaking the product gently. There is no serial number on the product so i would request you to please do the needful without any delay and ship me the brand new original product. If this time i did not received the authentic product then i am sorry to say that i have to share my pathetic experience with Paytm on social media.More than three days no one can call me they assured me to get in touch with in an hour but there is no contact till now with us.